Shipping & Returns

Shipping & Returns

Here you’ll find all the details about our shipping process and return policy for AmazingAir UK.
If you have any questions, please contact us at info@amazingair.co.uk

Shipping

Order Confirmation & Tracking

Once you’ve placed your order, you’ll receive a confirmation email from us.
When your order has been dispatched, our shipping partner will send you a shipping confirmation email containing a tracking number. You can use this number to follow your delivery.

If you need to change your delivery address after placing an order, please contact us as soon as possible at info@amazingair.co.uk. Use the subject line: “Shipping Address Change – Order X” (replace X with your order number).

Delivery Time

All UK orders are shipped from our UK distribution centre.
Standard delivery time is 2–4 working days from the date of dispatch.

Deliveries to Northern Ireland, the Isle of Man, and remote areas may take slightly longer.

International deliveries (outside the UK) are handled via FedEx under DAP (Delivered at Place) terms — meaning local VAT, import duties, and handling fees (if applicable) are not included and must be covered by the recipient.

Shipping Costs

Our shipping rates for the United Kingdom are as follows:

For international shipments from the UK (Europe or beyond), rates and delivery times vary by destination. Please contact info@amazingair.co.uk for a personalised quote.

Returns

We want you to be completely satisfied with your purchase.
If you’re not, you may return your order within 14 days of receiving it, in accordance with the UK Consumer Contracts Regulations.

Return Conditions

Due to health and hygiene regulations, AmazingAir products can only be returned if the seal on the packaging is intact.
Products must be unopened and unused.

The cost of return shipping is the responsibility of the customer.

How to Return a Product

1. Send an email to info@amazingair.co.uk with your order number, name, contact details, and reason for return (if applicable).
   Use the subject line: “Return Request – Order X” (replace X with your order number).
   This must be done within 14 days of receiving your order.

2. Wait for our confirmation before sending your return. We’ll provide you with the return address and further instructions.

3. Pack your items securely and include your packing slip, clearly indicating which products are being returned.

4. Ship the package (at your own cost) to the return address provided in our confirmation email.

5. Once we receive and inspect your return, we’ll process your refund (excluding shipping costs) within 14 days, using your original payment method.

Important Notes

• Ensure your return is properly packaged. Any damage during transit is the responsibility of the sender.

• Refunds will only be issued for items that meet the return conditions above.

• Products purchased through third-party retailers must be returned directly to them, following their return policies.

For any questions about shipping or returns, please contact us at info@amazingair.co.uk

We’re always happy to help!

Would you like me to include a UK warehouse return address (if you have one) — or keep it generic for now pending confirmation of your UK logistics partner?
That detail will make it fully ready for publishing on amazingair.co.uk.